Effective Date: 14th October 2024
At Merrakii, we are committed to customer satisfaction and providing high-quality educational services. This refund policy outlines our general terms and conditions for refunds on our products and services.
We offer a refund if we have missed deadlines or there is any breach of service committed by one of our experts. In this case, we also take strict action against the expert, except issuing an immediate refund. However, if the refund request is made on the base of ‘change of mind’, we have a ‘No Refund, Exchange Only’ policy. All products are sold “as is”. You may contact us within 120 days from the purchase date if you wish to exchange your purchase for a product of equal or lesser value.
1. General Refund Eligibility
- Refund eligibility may vary depending on the type of product or service purchased.
- Refunds may be available within a specified period after purchase, typically ranging from 7 to 30 days, depending on the nature of the product or service.
- The refund period begins on the date of purchase or the start date of the service, whichever is applicable.
- Refund eligibility may be affected by the extent to which a product or service has been used or accessed.
2. Refund Process
- To request a refund, customers should contact our customer support team through the designated channels provided on our website.
- Refund requests should include the order number and reason for the refund.
- All refund requests will be processed within a reasonable timeframe, typically 5-10 business days.
- Approved refunds will be issued to the original payment method used for the purchase.
3. Exceptions and Special Circumstances
- In cases of technical issues or service unavailability on our part, we may extend the refund period or offer full refunds at our discretion.
- If a product or service is cancelled by Merrakii, a full refund will be issued to all affected customers.
- In cases of documented exceptional circumstances (e.g., medical emergencies), we may offer refunds or credits on a case-by-case basis.
4. Non-Refundable Items
- Certain products or services may be designated as non-refundable. This will be clearly communicated at the time of purchase.
- Customized or personalized services may have limited or no refund eligibility.
5. Partial Refunds and Pro-rata Refunds
- In some cases, partial refunds may be offered based on the proportion of the product or service that has been delivered or accessed.
- For subscription-based services, pro-rata refunds may be available for the unused portion of the current billing period.
6. Abuse Prevention
- Merrakii reserves the right to refuse refunds to customers who abuse this policy, such as repeatedly purchasing and refunding products or services.
7. Changes to This Policy
- Merrakii reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.
8. Product-Specific Policies
- Some products or services may have specific refund terms that differ from this general policy. These specific terms will be clearly communicated at the time of purchase and will take precedence over the general policy.
9. Contact Us
For any questions about this refund policy or to request a refund, please contact our customer support team through the channels provided on our website.
By making a purchase on our platform, you acknowledge that you have read, understood, and agree to this refund policy.
